Shipping, Returns and Refund Policy
Thanks for shopping at Dermae.com.au.
If you are not entirely satisfied with your purchase. We’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. Your item must be in the original packaging unopened
Your item needs to have the receipt or proof of purchase.
Returns to be addressed to
PO BOX 5113
Victoria Point
Qld 4165
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
All items are shipped within 5 business days
Please allow
Same State- Up to 5 Business days for delivery
Interstate- Metro to Metre- Up to 15 Business days
Between Metro and Country – Up to 10 Business days
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
