Ask our Experts

Our Frequently Asked Questions showcases many commonly asked questions and answers that our visitors and customers might have. Please check below to see if your question has been asked and answered – and if not – please contact us so we can answer any questions you may have.

Product Usage Questions

“This is a fantastic question and one that we get often.

The most import thing about skincare is keeping the skin clean and protected.

I would absolutely recommend multi-purpose, time saving products for you, considering you have your hands full with the littlies!

Sensitive Skin Cleanser: Use morning and night. Massage with fingers into the skin for at least 60 seconds to ensure a deep clean.

Microdermabrasion Scrub: For a sensitive skin, use the microdermabrasion scrub with a drop of water 1 – 2 times a week.

“Water consumption is very important for keeping the body hydrated, if you can drink 2-3 litres a day this help maintain hydration.

As well as increased water consumption during the day, you should look at investing in a quality body moisturiser. I personally love a dry body oil. Our Derma e Vitamin E Oil or Cream, help to hydrate the skin while protecting the body from moisture loss.”

“You are correct, your serum should always be applied to a clean skin, after cleansing/exfoliating and before your nourishing cream.

I recommend to use a serum in the morning and at night. However, the reason you might have read conflicting advice is that some serums can only be used at night, for example Vitamin A, because it makes skin very sensitive to the sun. ”

“Derma e has a number of products that will help to rejuvenate your skin after being exposed to the harsh Australian summer environment.

– The Hydrating Range with Hyaluronic Acid and Vitamin C, will deeply hydrate and nourish the skin, helping to maintain hydration of the skin while reducing the appearance of fine lines and wrinkles.

– The Sensitive Skin Range will help to calm and soothe inflamed or red skin. But remember to always a broad spectrum SPF and reapply every two hours to avoid any redness.

– The Firming Range with DMAE will help to not only lift tone and tighten skin it will also help to minimise the appearance of pigmentation and sun spots with antioxidants Vitamin C and Alpha Lipoic Acid.”

“Absolutely! You can use a Vitamin C Serum at morning or night or both! It is a fantastic anti-aging and strengthening ingredient however it can make some skins slightly sensitive to the sun, so I would always recommend an SPF during the day.

To increase the efficacy of your Vitamin C, I would recommend using a gentle Vitamin A over night to allow your skin to achieve maximum benefit from your Vitamin C in the morning. Vitamin A acts almost as a resurfacing product, increasing cell turn over, minimising the build up of dry or dead skin cells and helps to improve the appearance of fine line and wrinkles. Try Derma e’s Firming Serum in the morning and the Anti-Wrinkle Moisturiser at night.”

While cleansing is necessary to keep the skin clean, exfoliating two to three times a week works to minimise the buildup of dead skin. This process helps to stimulate healthy cell turnover, prevent clogged pores and enable other products to work at peak performance, leaving skin with a healthy, radiant glow.

You may be placing the product too close to the eye and not on the bone that surrounds the eye area. The eye area generates a lot of heat so naturally all products are drawn towards the eye. When applying only apply a small amount to your ring finger and dot around the bone – do not rub or tug at this delicate skin as it can casue skin damage or encourage fine lines and wrinkles.

While derma e stands by the integrity and safety of ALL its products, we recommend you consult with your doctor or medical practitioner before starting any new routine while you are pregnant or nursing.

Easy! Go from the thinnest product to the thickest. Start by applying your eye crème of choice, then apply a lightweight serum to your face. Next, apply the best moisturiser for your skin type and main concern.

During summer our skin tends to produce more oil, therefore we opt for lightweight products. During winter, our skin needs products that are slightly heavier. Try Derma e Hydrating Day Crème to ensure maximum hydration and most importantly, prevent moisture loss.

When our skin lacks water, it affects its natural protective function and can create fine lines that may lead to deeper set wrinkles are we age. Think of your dehydrated skin as a sultana – dry and wrinkled. If you were to pump water back into it, it would become plump, firm and smooth like a grape. This is exactly what we want for our skin. Hyaluronic Acid is one of the most effective ingredients to “rehydrate” your skin. Hyaluronic Acid is created naturally by the body. Babies are born with loads of it (and think of how good their skin looks!). Unfortunately as we age, we stop producing as much. The reason Hyaluronic Acid is so effective is that once applied to the skin, its binds water to itself and swells to 1,000 times its size. Try Derma e Hydrating Serum with Hyaluronic Acid.

Serums are great in winter to prevent moisture loss; however it is very important when using a serum to you prepare your skin before applying it. If you do not remove the build-up of dry or dead skin cells on the surface of your skin, there is essentially a barrier preventing your products from penetrating and working effectively. That’s why it’s most effective to use a serum and exfoliant hand in hand. During winter, you should be exfoliating 2-3 times a week and using a different serum morning and night, depending on your skin concerns.

“After the chilly winter weather, it is important to nourish your skin as you would your body! Vitamins A, C and E will work together to get your skin back into shape.

– Vitamin A, know commonly as the “skin vitamin” helps to gently resurface your skin, perfect after those drying winter conditions.

– Vitamin C will give your skin a boost, as it does for your immune system when you’re feeling run down. Try Derma e Firming Serum for a potent dose of antioxidants to boost skin’s appearance and help fight environmental factors.

– Vitamin E helps to soothe any irritation that may result from harsh winter conditions. Try Derma e Sensitive Skin Moisturising Crème with Pycnogenol to seriously protect and nourish your skin against all that winter throws its way.”

Skin Type or Concern Questions

“The most important ingredients for aging skin are antioxidants. Vitamin C, Green Tea, Alpha Lipoic Acid and Pycnogenol are only some of the potent antioxidants found in our Derma e formulas.

Antioxidants help to fight and protect aging skin from free radical damage and other environmental stress therefore helping to prevent the occurrence of fine lines and wrinkles and other signs of aging. ”

“31 years old is a great time to start thinking about anti aging products. Starting looking for products including antioxidants and peptides.

The most effective anti aging product is always going to be a serum as it works on the dermal layers of the skin where most premature aging starts.

Introduce the Firming Serum to your routine morning and night. This product with potent antioxidants such as Vitamin C and Alpha Lipoic, will help to slow the visible signs of aging.”

Small bumps on the forehead are most likely caused from sweat and a lack of proper exfoliation. Similar to blackheads these small bumps are a build up of dirt or oil trapped beneath the skin, however, these bumps have not oxidised with the air therefore have not turned black. Try our Microdermabrasion Scrub 2-3 times a week to gently exfoliate away dead skin cells.

For sensitive skin, I would recommend our Soothing line. This line will help to reduce redness and irritation while calming and desensitising sensitive skin. All the products are great for combination skin, as they are all considered lightweight. Try the Sensitive Skin Cleanser, Serum and Moisturising Creme.

The Sensitive Skin line was created for all sensitive skin. It contains Pycnogenol®, a French Pine bark extract known for its anti-inflammatory properties and ability to stabilise the capillary system, as well as Green Tea, Chamomile, Vitamins A, C and E, Aloe and Jojoba. The Soothing Pycnogenol® line is also fragrance-free and suitable for people who suffer from allergies.

Yes! The Sensitive Skin Eye Gel is formulated to visibly reduce puffiness, redness and swelling, soothe irritation and smooth the appearance of fine lines and wrinkles around the eye area.

“I understand that this must be frustrating for you, but I have no doubt that with the use of correct products we can absolutely balance your oil production.

You are correct in saying that some “”oil-zapping”” products on the market will dry out your skin too much. This is often due to slight alcohol content or strong astringents such as Tea Tree Oil and Witch Hazel, which will strip all natural oils from your skin and therefore encourage your skin to produce even more oil! Counter-productive.

The Derma e Purifying Range is perfect for an oily skin type, with detoxifying ingredients Activated Charcoal and Kimarine Wakame, that will help to absorb excess oil and regulate oil production. ”

I would advise you use our derma e Sensitive Skin Range. This specially formulated range contains anti-ageing Pycnogenol® as well as soothing green tea and chamomile. Pycnogenol® is a powerful yet gentle antioxidant extracted from French maritime pine bark that helps ease redness. To prevent further inflammation try to avoid spicy foods, alcohol, caffeine and a sudden change in climate and temperature (e.g. having a very hot shower and then stepping into cold air).

Great question! Blackheads can affect people with any type of skin, but they are generally more common in those with oily skin. The natural oils produced by the skin are usually secreted through the pores, however when the oil becomes trapped, blocking the pores, this is when blackheads can occur. Did you know that you can also have a whitehead? When the trapped oil/bacteria oxidises with air, it darkens (like a cut apple left out for too long) creating a blackhead. When it does not oxidise with the air, it remains as a small white bump, known as a whitehead. During summer, with the use of greasy sunscreens and your skin producing more oil, your skin may be more prone to blackheads. To prevent them from occurring, look for a non-comedogenic (non-pore clogging) or oil free sunscreen like Cancer Council Face Day Wear Matte sunscreen or the Cancer Council Active Sunscreen range. To treat blackheads, try an enzymatic exfoliant. The Derma e Overnight Peel contains 5 per cent Alpha Hydroxy Acids (AHA) to help remove the build-up of dry or dead surface cells that contribute to the occurrence of blackheads. Apply the Overnight Peel before bed and do not follow with a moisturiser. While you sleep the enzymes will work deep into the pores to help lift dirt, oil or debris that can lead to blackheads. Also try the Purifying 2-in-1 Charcoal Mask to help absorb excess oil and draw out impurities.

I would recommend our Anti-Wrinkle Cleanser with Vitamin A and Glycolic morning and night, the Microdermabrasion Scrub three times a week, and the Anti-Wrinkle Vitamin A and Green Tea Moisturiser morning and night. These products will prevent the build up of dry skin cells on the surface of the skin that may be trapping dirt and oil in the pore leading to blackheads. The gylcolic acid will help to work deeper into the skin help unclog pores.

“First and foremost, before winter, we must prepare our skin to achieve maximum absorption and benefit from the nourishing products we use. This is why exfoliation is so important. Depending on your preferences, you may wish to use a granular or enzymatic exfoliant. If you prefer to feel the “scrub”, look for something gentle and avoid silicon beads. The Microdermabrasion Scrub uses Volcanic Sand and Dead Sea Salt to gently buff away surface debris to unclog pores and aid penetration of other products. When using an enzymatic exfoliant during winter, look for one with lactic acid. Lactic Acid is derived from lactose and will hydrate as it exfoliates. The Overnight Peel contains lactic and malic acid. Apply this product overnight to improve the appearance of dullness and uneven skin tone. Following exfoliation, using products high in antioxidants before winter will help to improve the skin’s immunity during the cooler months. The Firming Moisturiser with Alpha Lipoic Acid and Vitamin C will help strengthen skin cells, to reduce the visible signs of ageing and boost the stimulation of collagen and elastin. Likewise, the Soothing Moisturising Crème with super-antioxidant, Pycnogenol will help protect against daily environmental stresses and promote a smoother, more youthful looking complexion.”

Sensitive skin

Winter weather tends to increase inflammation and redness of sensitive skin. It is important to use products that will help to strengthen sensitive skin against these harsh environmental factors. The Derma e Sensitive Skin range with Pycnogenol helps increase skin’s resistance to irritation, making it ideal for those who have red, easily irritated skin.

Dry skin

Dry skin can often become drier and flakier during winter. If your skin is dry, it is important to ensure you are using a gentle exfoliant 2-3 times a week. This will help to maintain good texture in your skin and allow your nourishing moisturisers to work effectively. Try Derma e Microdermabrasion Scrub to remove dead skin cells and unclog pores, then follow with Derma e Soothing Moisturising Crème to moisture and ease any redness.


skin Oily/combination skin might feel a little less oily in winter, due to dehydration. It is still important however, to regulate and balance the oil production of the skin to prevent breakouts and minimise surface shine. The Derma e Purifying Range, with Activated Charcoal will help to absorb excess oil. ”

General Questions

Our number one priority is the safety and efficacy of our products. Derma e products should not make you break out, however everyone is different and has unique responses to skincare. If you are concerned that a product might give you a reaction, we always suggest performing a patch test on the inner side of your elbow be effective yet gentle, even on sensitive skin.

Men’s skin tend to be sensitive, red and easily irritated. This may be caused by regular shaving or lack of use of products. I highly recommend the Soothing for men to help cam and sooth after shaving. To prevent ingrown hairs, men should also use the Microdermabrasion Scrub 2 – 3 times a week.

Absolutely! Fatty foods, alcohol, lack of sleep and lack of water all effect how you feel. The body takes longer to digest fatty foods and this is evident in the skin. The skin becomes dull, pores become open, the sebaceous gland is irritated and in general our skin is overworking to cope. Alcohol dehydrates the skin and causes premature aging – if you have had a big night you need to double your water intake.

When chemical or sulphate based cleansers are used on the skin, the natural protective layer of the oil can be damaged or disrupted, leaving the skin vulnerable to sensitivity and irritation. Toning is the action of rebalancing and re-protecting the skin. However, all derma e cleansers are sulphate free and pH balanced, maintaining the skins natural oils, meaning that toners not necessary.

“Summer weather can be a challenge for some, and a blessing for others. Over exposure to the sun does not only cause sunburn, but also premature skin ageing, including fine lines, wrinkles and pigmentation. To prevent this damage from occurring further, make sure you invest in a quality sunscreen and protect your skin daily. My favourite is Cancer Council SPF 30 Day Wear in Beige. This light, non-oily, facial moisturiser and sunscreen does not sit heavily on the skin. It also offers SPF 30 UVA/UVB protection, nourishing properties and light coverage. People tend to attend many more parties over summer, and this generally leads to over indulging in one too many glasses of Champagne. Alcohol is extremely dehydrating for the skin, so it helps to always have a glass of water between drinks and use a hydrating serum, such as derma e Hydrating Serum with Hyaluronic Acid, which will bind moisture to the surface of your skin.

During the warm weather, cooling off at the pool or beach can strip your skin of natural oils. This may cause dryness or a reactive, over-production of oil that may lead to acne. Maintaining a regular skin care routine will ensure you balance the oil production. ”

The cold temperatures during winter can strip the natural oils from your skin, leaving it dry and unprotected. The layer of natural oils on the skin, the acid mantle, not only acts as a barrier to bacteria and viruses, but is also responsible for keeping our skin soft and supple. Derma e’s effective range of serums and moisturisers will help to alleviate environmental stress on the skin and repair the skin’s natural protective barrier.

“To treat this condition we first need to identify what is causing it. Cracks at the corner of the mouth can often indicate an iron or vitamin B deficiency. Iron especially is responsible for the repairing of skin cells. If you are iron deficient, this would explain why the skin is not healing. If this has been a long-term condition, you may wish to see a GP.

To care for the lips, products with Vitamin C and Vitamin E will help to accelerate the healing process and reduce redness. Derma e Sensitive Skin Serum with Pycnogenol – a powerful, natural antioxidant that will help to soothe and strengthen the skin. Pycnogenol is 50 times more effective at repairing the skin than Vitamin E.”

While you are sleeping, your skin cells are regenerating. You will achieve maximum benefit from active skin care ingredients at night, because your skin will be most receptive without having to fight daily stressors like, UV exposure and pollutants. During winter, use Derma e Overnight Peel to prepare your skin for a hydrating serum in the morning.

“This is a good question I think most people would rather ignore – big mistake. The sunlight that we are exposed to every day is comprised of both UVA and UVB rays. The UVB rays are the rays that cause burning and tanning. The UVA rays make up 95 per cent of the light that we are exposed to and are the rays responsible for 80 per cent of premature skin aging. UVA rays penetrate the dermal layers of skin, leading to wrinkling, loss of elasticity and pigmentation. UVB rays may be stronger in summer, but we are exposed to the same level of UVA rays all year round. Both can lead to an increased risk of skin cancer and melanoma. Correct application and re-application of sunscreen is vital. Most people don’t apply enough sunscreen to ensure the right level of protection. When using lotion-based products, it is recommended that 5ml of sunscreen be applied per limb, face and neck. For spray products, liberal application and thorough, even spreading is recommended for even coverage. Sunscreen should be reapplied every two hours and reapplied after swimming, sweating or towel drying. However, no sunscreen is a suit of armour. It is recommended you use an SPF30+ or above, along with other sun protection measures including wearing a long-sleeve shirt, broad brim hat and sunglasses, as well as seeking shade during peak UV periods.”

“AHA stands for Alpha Hydroxy Acid and BHA stands for Beta Hydroxy Acid. Examples of AHA’s are glycolic, lactic, malic and citric. BHA is otherwise known as Salicylic Acid. AHA’s are water soluble and BHA is lipid soluble. Both AHA’s and BHA’s are excellent options for exfoliating the surface of skin as well as helping to reduce wrinkles, encourage the production of collagen, and firm skin. AHA’s are best suited for sun-damaged or dry skin. BHA is best suited for oily, blemish-prone skin. BHA is also a gentle anti-inflammatory, helping to decrease redness or irritation associated with blemish-prone skin. Derma e Overnight Peel features a 5% mix of Glycolic, Lactic and Malic Acids. ”