Shipping, Returns and Refund Policy

Thanks for shopping at Dermae.com.au.

If you are not entirely satisfied with your purchase. We’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Returns to be addressed to

PO BOX 5113

Victoria Point

Qld 4165

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

All items are shipped in two business days

Please allow

Same State- Up to 5 Business days for delivery

Interstate- Metro to Metre- Up to 5 Business days

Between Metro and Country – Up to Six Business days

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

And receive 15% OFF your first order

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